Cisco and MGM Resorts International have established a comprehensive 5.5-year technology partnership, expanding their existing relationship to enhance casino operations and customer experiences.

The agreement provides MGM access to Cisco's extensive software portfolio, focusing on network automation, location services, and machine learning applications within gaming and hospitality. Key features include:

• Network automation capabilities
• Enhanced guest engagement tools
• Sustainability improvements for carbon emission reduction
• Cybersecurity solutions
• Software-defined networking
• Digital experience assurance
• Full-stack observability
• Data center services

The partnership comes after MGM's September 2023 cyber incident, which cost the company $100 million in Q3 earnings and $10 million in one-time expenses. While cybersecurity is included in the agreement, it's part of a broader technology enhancement strategy.

Automation benefits expected from this partnership include:

• Streamlined hotel check-in processes
• Improved dining and entertainment reservations
• Enhanced back-office efficiency
• Advanced gaming fraud detection
• Better slot machine player analysis
• Improved customer behavior insights

The agreement aims to modernize MGM's operations while strengthening its technological infrastructure. Financial terms of the deal were not disclosed.

This partnership positions MGM to leverage artificial intelligence and automation across its properties, potentially transforming both customer-facing operations and backend processes in the gaming and hospitality industry.

Related Articles

Previous Articles