The National Problem Gambling Helpline provides 24/7/365 support via call, text, and chat for individuals affected by problem gambling across the United States. In 2021, the service saw significant increases in usage: calls up 43%, texts up 59.8%, and chat volume up 84.1%.

1-800-GAMBLER now serves as the unified national helpline number, active in all 50 states alongside the existing 1-800-522-4700. Both numbers route callers to the same state-specific call centers based on the caller's area code.

Key Features:

• Free access to help nationwide
• Available 24/7/365 via call, text, or chat
• Connects callers to local resources and referrals
• Supports multiple languages and telehealth services

Call Routing Process:

• Calls route based on the caller's phone area code
• State-specific call centers manage local referrals
• Warm transfers available for out-of-state callers
• Each state maintains its own service provider network

Marketing Guidelines:

• 1-800-GAMBLER recommended for multi-state advertising
• Usage not mandatory but encouraged for brand consistency
• State-specific regulations must be followed
• Marketing toolkit available for stakeholders

Data Collection:

• Standardized reporting requirements in development
• Focus on minimal administrative burden
• Data supports advocacy for federal funding
• Helps track service effectiveness and usage patterns

The modernization project continues to evolve through monthly virtual forums, allowing stakeholders to provide feedback and stay updated on developments. This initiative aims to improve access to care while maintaining high service standards across the national network.

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