Massachusetts sports betting regulators are seeking comprehensive data from licensed operators regarding player limitations to inform potential new regulations.

The Massachusetts Gaming Commission approved a data request to the state's seven licensed sports betting operators to determine:

• Total number of limited customers
• Percentage of players facing limitations
• Correlation between winning behavior and limitations
• Treatment of VIP players showing losing behavior

The initiative follows two industry roundtables, with the second meeting in September addressing operator no-shows from the first May session. During these discussions, operators emphasized that user limitations primarily target a small percentage of customers who may exploit sportsbooks, rather than targeting winning players exclusively.

Key operator claims included:

• Over 90% of winning customers face no limitations (Fanatics)
• More than half of limited users were "net losing" when restricted
• Limitation decisions consider responsible gaming factors, behavior patterns, and platform exploitation attempts

The commission will analyze the collected data to potentially implement new regulations, including:

• Mandatory notification requirements for limited patrons
• Regular reporting requirements to the MGC
• Standardized protocols for implementing player limitations

The data collection will begin in the coming weeks, with findings expected to guide future regulatory decisions regarding Massachusetts sports betting player limitations.

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